Does Guitar Center Do Amp Repairs
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eaglegrad of Grand Rapids, MI Verified Reviewer
Original review: March 12, 2022
I purchased several home recording studio equipment, along with the extended service warranties, during 2022. Well, a dynamic mic quit working properly after a few months. Giving mysterious latency and scratching during playback. Which wasn't the interface, nor the XLR cords. As we'd unplugged that mic, and then retested with a condenser, without hitch. Called GC to do a return/exchange with the dynamic, and they told me to 'come on in'. Well... the return didn't happen. They sent me back to Sound, instead of just refunding my money. And the Audio guy Jamie was rude every bit hell. Giving alibi afterward excuse that information technology 'wasn't his or their trouble' and to contact the manufacturer. And and then walked away. Lesson learned: Exercise Non DO Concern WITH THEM.
Kevin of Marlborough, MA Verified Reviewer
Original review: Jan. 28, 2022
I've generally had good luck with the Natick Massachusetts Guitar Eye. Merely not this time. In early on Jan, I stopped in to buy a Fender American Professional person II Jazzmaster. They did not take one in stock but they looked online and their Louisville KY shop had 1 and they would send it to my house at no additional cost. And so far, so good. The guitar arrived and correct out of the box there were some obvious prepare-up bug. The depression E string intonation was off. There was pretty significant buzzing in the B and high E strings nigh the nut. The tremolo bar could non be inserted. These are the kind of things you would think the Louisville shop would take checked earlier aircraft the affair out. Apparently not.
I called the Natick store with my trouble and was assured that these are simple prepare-up items and they could take care of information technology for me. All I had to do was call back the next mean solar day and ask for Justin. This is where the trouble started. Apparently Justin does not work very often and he does not return calls. After ii weeks, I gave up and started tinkering with guitar. I got it almost where it should be simply not quite. This is not the kind of service you should have to settle for when buying an $1800 guitar.
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Jay of Lagrange, IN Verified Reviewer
Original review: Jan. 21, 2022
I have ordered from Guitar Center multiple times and had no bad experiences whatsoever till I had to deal with a certain Guitar Heart in Austin, Texas. So this is my review of that one particular store and the managing director and employees there, not Guitar Center as a whole. They had a used Dave Mustaine Dean Angel Of Deth Vmnt listed for sale for $999. I called the actual store to inquire about the guitar because I kept trying to place order and it kept having an issue online. They said that they had the guitar bachelor for purchase. I had to call the next mean solar day to identify the order since they pulled the guitar off the shelf and placed it into the managers office tagged, at to the lowest degree that'due south what they told me. They took my info for payment and shipping and said information technology was all practiced to go.
A couple days afterwards there was no email to confirm that the guild was placed and received and it still was showing that payment was pending. I had to phone call them back and talk to the shop manager and information technology became a big mess and a debate between if I was the one that placed the society and obviously some other employee was existence shady and wiped out the whole entire tape of my order being placed. The manager believed, from what he said, that someone that works there was trying to get it for a friend or a family member. Eventually they chosen my bank and told them to cancel payment because they claimed that the guitar wasn't in stock, but turned around and told me something totally different.
When I first called inquiring about said guitar I was originally told that I was the outset person that even contacted and inquired about the guitar. After this happened, I received a call from my bank that the payment was canceled, which I didn't empathise since I didn't cancel it due to the fact that I really wanted this guitar. So I contacted the Austin store again and this time the manager got really nasty with me and kept telling me that he doesn't know what I was talking nearly and ended the conversation with a 'better luck adjacent time' earlier he hung up.
If this is how some of their stores handle business concern and then no wonder why Guitar Center has fiscal problems. They demand to do a full direction clean upwards and place people in those positions, along with some of the employees at some of their stores, or they volition lose a lot of customers and become nether. Showtime time I've ever had whatsoever issues with Guitar Center, just I definitely will not be ordering anything from that shop again.
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Danny of Saint Albans, VT Verified Reviewer
Original review: Jan. xviii, 2022
Guitar Center refused to accept my State Tax Exempt status - unbelievable! Guess I'll exist buying from the other guitar outlets that do. I don't understand how this visitor can refuse one's tax exempt status when other music outlets similar Sweetwater, Reverb and many other larger companies don't take a problem!!
pedro of Las Vegas, NV Verified Reviewer
Original review: December. 28, 2022
Bought a $32 book for Christmas gift, they would not exchange it afterward my child saw it was the wrong one, just go to Sam Ash. Everybody way amend customer service, I called their customer service line, it's in the Philippines, no help at all. I will echo just go to sam ash.
David of Stoneham, MA Verified Reviewer
Original review: Nov. 29, 2022
On Oct 5th I visited The Guitar Center Danvers store to Merchandise in my Zildjian Custom A 17" crash cymbal for a Zildjian Custom A 16" fast crash. The 17" was in excellent status, no key hole, and was never out of my house. The person who waited on me was not very knowledgeable. He kept lament virtually the "system" non beingness accessible to get my merchandise in $ value. Finally after about 5 minutes he said " I'll have to go talk to my manager virtually this". He returned to me saying his manager could get onto the arrangement either just would offer me $85.00 merchandise in. I definitely got screwed money wise. They also charged me $158.80 for the used xvi" fast crash! Lesson: I will never do business in that location once again, nor volition I recommend Guitar Center to anyone. I should have gone to a Drum Shop.
Tora of Houma, LA Verified Reviewer
Original review: May 15, 2022
The store swapped a price tag on a bass. Tried to accuse me over 900 for a price tag that said 600.; The staff was belligerently rude. The acquaintance chosen me a and I quote "Crazy **". They wouldn't give us the difference back until we told them the but option (other than giving us the difference) was a full refund. This was Guitar Center'due south mistake not mine and I was treated similar a criminal for demanding respect. I come from a whole family of musicians and we have a HUGE network of people that volition have their chances on reverb from now until guitar center goes out of concern merely like all the mom and pops they have ** over. Guitar center of new Orleans is comprised of people that care for others like they are human garbage. Zero stars is not enough. You deserve a negative rating. If you encounter this review do yourself a favor GO SOMEWHERE ELSE!!!!
Karl of Evansville, IN Verified Reviewer
Original review: April 15, 2022
The mask mandate has been lifted in Evansville In by our governor and mayor. We go to restaurants, Walmart, other music stores just Guitar Heart threw a fit about not having a mask. No exceptions. Really? Merely then what would I expect from a store that when I called to have a Gretsch 12 cord repaired under warranty they also told me that unless I bought it there they volition not piece of work on it. I call back there is a lot of ignorance going on. Too mask piece of work, right? So if they accept their mask on and then they are safe, right? I actually take a wellness problem wearing a mask most of the time. I have heart bug. So I am not allowed to go in there and buy a chord book for a 5 cord bass? Absurd, I can discover them elsewhere I suppose.
Paul of Edmonds, WA Verified Reviewer
Original review: March 18, 2022
I am a professional musician and run a studio in the Seattle expanse. I take used Guitar Centre for years and have had mostly good luck, with the occasional hiccup. Only two experiences in 2022 have caused me to blackness-list them. I will never do business concern with them once more. Kickoff, in June 2022 I ordered a Martin 000-eighteen acoustic guitar, selling as brand new, and in stock for $2500, which is the going rate for that guitar. When it arrived , it was not in the original Martin shipping box (which was a clue of things to come up). In that location was no paperwork (warranty, info etc) in the example. The instance was banged upwardly a flake, the metal runners were scratched (similar the case was dragged on physical), and the guitar itself had a whole host of issues. Mainly it was clearly used, covered in crud, the strings were dull and had belt-buckle rash on the back. In that location was non even an attempt to clean whatever of this upward.
Furthermore, the guitar was buzzing badly at the 8th fret and upon checking there was a severe twist in the cervix. There also had conspicuously been an apprentice attempt to accommodate the truss rod, the screws holding the encompass were burred over. A check on the serial number confirmed my worst fear, the guitar was 3 years one-time. I called them and earlier saying anything I asked them to confirm that this was a new guitar, to which they answered, unflinchingly yep. Then when I unloaded the in a higher place on them, there was no apology or explanation, just a ship it back we volition refund, which I got, no problem.
A few months later (equally I guess I am a glutton for penalty) I needed a sure guitar amplifier for a projection in my studio.... A Fender Supersonic 22 head that sells for $900. Guitar centre were manifestly the only i who reported they had one in stock, and I thought, well, I am not ordering a guitar, and then that is less risk. I paid full price for the new amp. It arrived in a Fender shipping box, which was practiced, but within was, yes, a used amp. Again no paperwork or manual. There was supposed to be a speaker cable of a sure blazon, but instead there was a very inexpensive no-name imitation. The amp itself had dust on it, and the rubber feet were very muddy. The polystyrene packing was non right for this amp, every bit it didn't quite fit correctly. It was used.... I was livid and returned it got a refund.
What I recollect is going on is that they employ their online sales portal to sell off trade from their stores around the country. Equipment that had been used in the stores, or bought or returned.... They were merely immigration firm as the land went into Covid lockdown. Both the above items were sent to me from weird places and non the Guitar Eye HQ you lot would expect.
Anyway, I am so disgusted that this company meet no problem in offloading substandard equipment onto unsuspecting, hardworking individuals who are struggling with their ain problems with music venues beingness airtight etc. To think that company, who's very existence is entirely owed to these same individuals, and shows no remorse or apology... it just makes my blood eddy. I volition never exercise business organization, even a guitar string, with this corporation e'er again. Finally, I have to mention, that they accept downwardly negative reviews, 3 times I have posted this story.... I am never insulting, or use profanity, attempt to be respectful to the humans involved.... but conspicuously, they are manipulating their reviews.
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Colina of Oak Harbor, WA Verified Reviewer
Original review: March v, 2022
Do Not Purchase FROM HERE!! DO Non BUY FROM Hither!!! Here's why.... I ordered an ovation guitar in November 2022 (back ordered) expecting information technology by Dec 31 2022. I had to call each and every month listen you, to detect out anything about the club: we had not ane single email, text, or update in anyway from Guitar Center! Nosotros'd telephone call just to find out it was being pushed dorsum later and later every time! Okay.... Then boom! Your order is cancelled out of nowhere! And then once again we call them because (we didn't cancel) to find out what was going on.... They had no clue as to what happened and would non even call to find out what was upwardly! We ended upwards having to reorder the same guitar to "hopefully " receive this guitar by April this time because guitar center literally does not know what is going on with their supplier!! Or take the time to discover out what is going on with their supplier!!
Nosotros somewhen institute the same guitar elsewhere for the aforementioned price and guitar center didn't even offer an option to help, just an I don't know and sorry would you like to purchase some lessons to go with the guitar you may or may not be receiving??? This was supposed to be a Christmas souvenir and knowing information technology was back ordered I expected it to exist a footling late for Christmas BUT it has been v months since the order with admittedly no texts, updates, are you withal interested or anything!! GUITAR CENTER REALLY DOESN'T SEEM TO CARE Well-nigh Y'all, YOUR BUSINESS, OR THEMSELVES BASED ON THEIR OWN Deportment!! And so if you demand a guitar and in a relatively timely style, friendly advice.... Please GO ELSEWHERE!! You lot WILL NOT GET Information technology FROM GUITAR Heart!!!!
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Does Guitar Center Do Amp Repairs,
Source: https://www.consumeraffairs.com/online/guitarcenter.html
Posted by: hayesalmot1972.blogspot.com
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